Returns and Refunds Policy of www.mineralsment.com

We want you to be completely satisfied with your purchase from Minerals Ment. If you have any concerns or issues with your order, please review our Returns and Refunds Policy outlined below:

Returns:

1. Notification: To initiate a return, please notify us within 14 days of receiving your order. You can contact us at customer-service@mineralsment.com, providing your order number and details of the item(s) you wish to return.

2. Condition of Items: All returned items must be in their original condition, unopened, and unused. We reserve the right to refuse returns that do not meet these criteria.

3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the items.

4. Refund Processing: Once we receive and inspect the returned items, we will process the refund. Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

Refunds:

1. Damaged or Defective Items: If you receive damaged or defective items, please contact us immediately at customer-service@mineralsment.com with images of the damaged or defective products. We will arrange for a replacement or issue a refund.

2. Incomplete Orders: In the rare event that you receive an incomplete order, please notify us within 7 days of receiving the shipment. We will investigate and rectify the issue promptly.

3. Refund Eligibility: Refunds are eligible for the cost of the item(s) and applicable taxes. Shipping fees are non-refundable unless the return is a result of our error.

4. Refused or Undeliverable Packages: If a package is refused by the customer or deemed undeliverable due to an incorrect address, the customer will be responsible for the return shipping costs, and a restocking fee may apply.

Contact Us:

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at customer-service@mineralsment.com. We are here to assist you and ensure your satisfaction with our products.

Last Updated: December 25, 2023.